These are our terms and conditions. Please read them with care.
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RETURNS POLICY Any items returned under our 100% guarantee policy must not have been worn or damaged. This must be within 7 days from your order being delivered by Royal Mail. You may be subjected to a shipping charge. This is in accordance with the Distance Selling Regulations Act of UK. We have a return policy that is easy and fast. If you need to return an order you must e-mail us first at email@example.com we will then send you a returns number. All items must have a returns number or goods will be returned to sender. This does not affect your statutory rights. Which credit cards are accepted? We accept most major credit and debit cards eg Mastercard, Visa, Electron, Delta, JCB, Switch & Solo, all on our 100% safe server. We also accept telephone orders Postal Orders and cheques to our address on our contact page.
DISPUTES Any complaints should be e-mailed to firstname.lastname@example.org We will endeavour to respond to any complaints within 24 hours.
YOUR PRIVACY We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. You have the right to refuse any marketing e-mail from us or from any other trader in the future. The type of information we will collect about you includes: your name, address, phone number, e-mail address, credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.